Author Topic: Slow email response frustrating  (Read 506 times)

Tags:
  • All members
  • Posts: 3
  • Karma: +0/-0
Slow email response frustrating
« on: Sat, 09 June, 2018, 13:10 »
Hi guys is it usually this slow ? I ordered a sub 2 days ago but didn' receive the timemachine mode code, which I normally get every ime I sub, so emailed a ticket but still no response so maybe posting here will accelerate things hopefully, world cup is coming up need to practice. 

  • All members
  • Posts: 12
  • Karma: +0/-0
  • Gender: Male
Re: Slow email response frustrating
« Reply #1 on: Sat, 09 June, 2018, 23:51 »
hi, im on 5 days for a trigger request. 
I feel your pain when you want to get started with something but cant.
It hurts the possibility of renewing subscriptions when the support leaves a bad taste..

  • All members
  • Posts: 3
  • Karma: +0/-0
Re: Slow email response frustrating
« Reply #2 on: Mon, 11 June, 2018, 00:03 »
yes normally they are quick to respond and have sorted my issues promptly but this time its frustrating as i need to practice something before the world cup.

  • All members
  • Posts: 12
  • Karma: +0/-0
  • Gender: Male
Re: Slow email response frustrating
« Reply #3 on: Mon, 11 June, 2018, 01:39 »
Me and others have brought up issues regarding default triggers not firing after an initial trigger action.
The consensus is to revert to the previous release. I did this too and now all triggers work as they should, so i guess they may be working on 
an update.

  • All members
  • Posts: 3
  • Karma: +0/-0
Re: Slow email response frustrating
« Reply #4 on: Tue, 12 June, 2018, 21:37 »
just to update i finally got a response a short one, saying i must of ordered marketfeeder pro only, come on thats the only response in few days?
 nothing about we will swap the code for you so you can use time machine only. i now requested a refund as i have not used the code and not interested in using the code, so hopefully i get a refund or they can swap marketfeeder pro for time machine, they have done it in the past.

but still disappointing in the customer service and unhelpful response.
hopefully i will get a better response this time with more effort and less lazy writing?

  • Desenvolvedores de trigger
  • Posts: 714
  • Karma: +22/-1
  • Gender: Male
*
Re: Slow email response frustrating
« Reply #5 on: Tue, 12 June, 2018, 23:39 »
Hello Anwar

As an active user for more than seven years, I am forced to say that this team is like my family, but I recognize that because of technical issues or because they are simply human beings like us and have the family like us sometimes take longer than which it would be desirable to answer.

On behalf of them, I ask you not to take it badly, to talk to them with sympathy and appreciation and absolutely sure will help you to solve this situation that may not have been in fact pleasant.

Good luck with this fellow sports betting.