Contacting support

How long does it normally take support to initially respond to a problem logged?

Hi
should be fairly quick however they are currently away
https://community.welldonesoft.com/marketfeeder-announcements/we-will-be-away-on-holidays-from-july-12-to-july-21/
  

That's a pain.  Just signed up but never got my subscription key so can't do anything .

Thanks anyway

Zaf

just in case did you check your junk mail folder for the key

Yep, also requested a lost key twice but all I got the the trial version from 6 months ago which obviously doesn't work.

ok, you'll need to wait til they get back, but I'm sure they will extend your subscription.

We are back to business. All support requests (a lot!) will be answered in next couple of days.
Thank you for your patience.

A long, long time! I sent 5 emails (all unanswered) and had to go via Paypal to get any joy!

Your loss if you went the refund route.  You will never experience the brilliance of this software.