Contacting support
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#1 by Zaf on 18 Jul 2017
How long does it normally take support to initially respond to a problem logged?
Zaf
#2 by MarkV on 18 Jul 2017
Hi
should be fairly quick however they are currently away
https://community.welldonesoft.com/marketfeeder-announcements/we-will-be-away-on-holidays-from-july-12-to-july-21/
MarkV
#3 by Zaf on 18 Jul 2017
That's a pain. Just signed up but never got my subscription key so can't do anything
.
Thanks anyway
Zaf
Zaf
#4 by MarkV on 18 Jul 2017
just in case did you check your junk mail folder for the key
MarkV
#5 by Zaf on 18 Jul 2017
Yep, also requested a lost key twice but all I got the the trial version from 6 months ago which obviously doesn't work.
Zaf
#6 by MarkV on 18 Jul 2017
ok, you'll need to wait til they get back, but I'm sure they will extend your subscription.
MarkV
#7 by Tim (WellDoneSoft) on 22 Jul 2017
We are back to business. All support requests (a lot!) will be answered in next couple of days.
Thank you for your patience.
Tim (WellDoneSoft)
#8 by lmsinclair on 09 Aug 2017
A long, long time! I sent 5 emails (all unanswered) and had to go via Paypal to get any joy!
lmsinclair
#9 by rubold on 10 Aug 2017
Your loss if you went the refund route. You will never experience the brilliance of this software.
rubold
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