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  • #1 by Zaf on 18 Jul 2017
  • How long does it normally take support to initially respond to a problem logged?
  • #2 by MarkV on 18 Jul 2017
  • #3 by Zaf on 18 Jul 2017
  • That's a pain.  Just signed up but never got my subscription key so can't do anything :(.

    Thanks anyway

    Zaf
  • #4 by MarkV on 18 Jul 2017
  • just in case did you check your junk mail folder for the key
  • #5 by Zaf on 18 Jul 2017
  • Yep, also requested a lost key twice but all I got the the trial version from 6 months ago which obviously doesn't work.
  • #6 by MarkV on 18 Jul 2017
  • ok, you'll need to wait til they get back, but I'm sure they will extend your subscription.
  • #7 by Tim (WellDoneSoft) on 22 Jul 2017
  • We are back to business. All support requests (a lot!) will be answered in next couple of days.
    Thank you for your patience.
  • #8 by lmsinclair on 09 Aug 2017
  • A long, long time! I sent 5 emails (all unanswered) and had to go via Paypal to get any joy!
  • #9 by rubold on 10 Aug 2017
  • Your loss if you went the refund route.  You will never experience the brilliance of this software.:-[
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