Past 3-4 days (I know, not an ideal time)
I have started a free trial for Time Machine.
However had all sorts of problems getting up and running, including wrong advice sent
from support, wrong product key, which was eventually sorted after me going on a wild goose chase.
I now have Time machine but have all sorts of questions, and issues,
When I email support they reply within 24 hours but not all the issues, and then I have to reply to them and wait another 12-24 hours, its crazy, I just wanna get on with it.
A Telephone conversation, or online chat would sort it, but the issues are not being sorted and at snails pace.
I know its holiday period, maybe that is just it, but I dont care how good the software is or claims to be, if there is no help and support at a reasonable level its no use to me whatsoever.
Its fairly simple questions, yes I'm an idiot. all customers are, But emails every 12-24 hours and not sorting my issues out really don't help. 10 minute conversation would probably solve everything.
Whats really really annoying is that the wrong product key sent was not my doing and wasted a few days of my trial.
PHIL