New Purchase

Hi,
I have reported non-receipt of my first purchase,item number 14857, and you have emailed me to say that you are investigating, but when I go into "My Tickets" in my profile, it says that there are no open tickets.
I must say that I am more than a bit upset with my first impressions of this software as it took ages to download this and now I have waited about two and a half hours for my purchase.

Have you got my response to the ticket?

Hi Tim,
No,still no response.
Pat

Hi Tim,
Just checked and it sees that they have now been delivered and are downloading.
Any reason for the delay?
Pat

Pat,

Usually it takes 5-10 minutes to encrypt the data after getting confirmation from payment gateway. Probably was a delay in payment gateway.