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  • #1 by jmbt on 05 Sep 2014
  • Hello,

    My subscription ends today and I have yet to use my 2 free triggers. I tried today but got an error.

    Help please.
  • #2 by racepro on 05 Sep 2014
  • Hi,
    Can you provide more detail, error message received etc ?
    I'm sure support will assist you.
    R
  • #3 by jmbt on 05 Sep 2014
  • It says "There is no valid MarketFeeder Pro subscription for that username." Maybe it's because my subscription expires today. But still...
  • #4 by Oxa (WellDoneSoft) on 06 Sep 2014
  • Hi jmbt,

    Your free triggers must be used up during your subscription.
  • #5 by jmbt on 06 Sep 2014
  • I know OXA.

    But my subscription was valid yesterday, therefore the requests should too. Otherwise it should be stated that I cannot request my free triggers in the last day of my subscription, wich makes no sense.
  • #6 by nigelbleddfa1 on 06 Sep 2014
  • MFP is a software which is based on logic. If you were provided with two triggers, how would you use them without a subscription ? You should have made your request earlier so that it could be processed.
  • #7 by jmbt on 06 Sep 2014
  • MFP is a software which is based on logic. If you were provided with two triggers, how would you use them without a subscription ? You should have made your request earlier so that it could be processed.

    Not a good argument, who says that I don't want to use the triggers I am entitled to with Time Machine mode only, for example?

    Again. My subscription was valid until 5 of September (including) Therefore I must be able to request my free triggers any time during my subscription and so yesterday was still "during my subscription." There is not any information that the trigger can't be requested in the last day of the subscription.
  • #8 by LarpHager on 06 Sep 2014
  • Hi,

    We already get a free days subscription, if we buy it in the morning. I wouldn't complain about that. ;)

    Larp
    • LarpHager
  • #9 by Oxa (WellDoneSoft) on 06 Sep 2014
  • If you PM me your BF username, jmbt, I will look into this for you, and if you indeed made a request on your last day of subscription, it will be processed!
  • #10 by jmbt on 07 Sep 2014
  • Problem solved  ;D
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