Author Topic: How To Find Why Crashing?  (Read 873 times)

Tags:
  • All members
  • Posts: 13
  • Gender: Male
How To Find Why Crashing?
« on: 19 Mar 2023, 18:10 »
Hi,

My MarketFeeder keeps crashing.

I have a trigger running and I come back a few hours later and it has stopped; not just the trigger is not longer running, but the program has quit and I have to restart it again. This has happened every day for the last week.

There are no messages. There is not entry in the Program Log (the last entry is "New Score in ..."), and no indication of what happened.

How do I find out why the program is quitting? And how do I fix it?

Thank you for any guidance you can offer,
Jim

  • Tim Vetrov
  • Administrator
  • Posts: 4870
  • Gender: Male
*
Re: How To Find Why Crashing?
« Reply #1 on: 20 Mar 2023, 09:44 »
Hi,

Sorry for you bad experience.
MarketFeeder is a complex software with wide freedom to customise. 
Despite of massive testing before each release there is a possibility for you to "find"
a set of options that we've not tested and that causes a crash.
I would suggest this routine:
1. Clone your current profile (from the login window) and try.
2. Create a new profile.
3. Switch off logging for unimportant triggers, could be a slow disk.
4. Send your triggers (and settings if possible) to our support so we could run it and debug.

Proud to be 🇺🇦
I'm happy to help Monday - Friday, 08:00-18:00 GMT
Буду рад помочь с понедельника по пятницу, 08:00-18:00 GMT

  • All members
  • Posts: 13
  • Gender: Male
Re: How To Find Why Crashing?
« Reply #2 on: 20 Mar 2023, 10:13 »
Thank you for all that. I'll take the steps you suggest.

How do I send the files to the support team?

Jim

  • Moderator
  • Posts: 3597
*
Re: How To Find Why Crashing?
« Reply #3 on: 20 Mar 2023, 15:09 »
Hi
Just to add to Tim's suggestions, also might be worth clearing old log files. Item 3 here.

For support you can click the support tab on the left of the forum and open a ticket. Or send an email to [email protected]


Please read the following disclaimer with regards to the information you may request and obtain on our forum. This specifically concerns trigger files and various instructions as to how to implement a strategy.

  • All members
  • Posts: 28
  • Gender: Male
Re: How To Find Why Crashing?
« Reply #4 on: 23 Apr 2023, 07:35 »
had this happen to me with one trigger. I copied the conditions into a new blank trigger and presto  ;D Hope that helps

 

Please note, BetFair is seems to be currently OFFLINE