Author Topic: Markets stopped refreshing  (Read 1228 times)

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Markets stopped refreshing
« on: 01 Jul 2020, 15:20 »
Hi All,

I've created a program which was working fine on 4 markets today, until I noticed through my betfair app that it wasn't placing expected bets.

On checking the software I noticed in the top right, the number in the brackets next the 'timestamp' was over 3000 seconds (near refresh rates) so it had obviously stopped running.

I tried clicking on the refresh arrow icon for each market and it instantly started running again (I had to manually click the refresh icon for each market before that market started again)

All of the markets were green indicating they were still running, but nothing was happening until I clicked the refresh icon.

My refresh rate is 1 second, but I don't think really matters here as it looked like it stopped refreshing for over 3000 seconds.

I can't see anything in the program logs to indicate the reason and it's something I've never seen before.

I do normally only have one market running at a time, and today it was 4 so maybe it is related to that?

Is there a setting I've missed which has only now become apparent with me running 4 markets at the same time?

Or maybe there was an ISP issue which caused a brief drop in connection and caused it to stall somehow? As soon as I clicked the refresh icon though it instantly started working, I didn't do anything else.

Any help appreciated,  as I need to get to the bottom of this before leaving it to run again with real money.

Many thanks.

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Re: Markets stopped refreshing
« Reply #1 on: 01 Jul 2020, 16:20 »
I have noticed that problem before, but not for a long time and never discovered the reason.  I suspected internet dropouts at the time, so I started using a VPS for all bot applications and have had no problems since.

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Re: Markets stopped refreshing
« Reply #2 on: 02 Jul 2020, 16:55 »
Yeah it's a bit concerning.

I work from home at the moment due to recent events and I never noticed any connectivity issues at the time.

Maybe there was a very brief Internet blip which caused it, but I wouldn't expect the software to just stall until you manually click refresh.

I guess I can test that theory though by disconnecting the Internet while it's running again.

I was originally thinking it might be some sort of connection limit or something I had hit, with now running 4 markets at the same time.

It would definitely be good to get to the bottom of it though. 

Thanks.

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Re: Markets stopped refreshing
« Reply #3 on: 03 Jul 2020, 06:24 »
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I can't see anything in the program logs to indicate the reason and it's something I've never seen before.

If the refreshing has stopped, the Program Log will likely contain some red errors. It is very strange that, as you're saying, there is nothing there.

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I do normally only have one market running at a time, and today it was 4 so maybe it is related to that?


There should be no problem in refreshing even 10 or more at a time.

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Is there a setting I've missed which has only now become apparent with me running 4 markets at the same time?


There is a setting for limiting the refresh to N markets: "Limit the number of simultaneously refreshed markets" in Monitoring Options, but that's set to 100 by default.

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Or maybe there was an ISP issue which caused a brief drop in connection and caused it to stall somehow


The latest version of MF Pro will drop the frozen connection and try to reconnect. Have you installed the recent upgrade?
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Re: Markets stopped refreshing
« Reply #4 on: 04 Jul 2020, 19:02 »
Hi Oxa,

Many thanks for your time again.

No I didn't see anything in the program logs, but I will have another good look just to make sure.

Yes I have seen that multiple market limit in the settings, but mine is still the default of 100.

I'm 99% sure I upgraded to the latest version very recently, maybe even yesterday to be honest, just trying to think. I will check.

Could that be the reason then? Didn't the previous software version automatically re-establish the connections after a drop?

Thanks again.

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Re: Markets stopped refreshing
« Reply #5 on: 05 Jul 2020, 16:30 »
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Didn't the previous software version automatically re-establish the connections after a drop?

It did, but sometimes a connection would just hang, without the server dropping it, so it would not qualify for a reconnection. It's a bit complicated.

Just let me know and/or attach the Program Log next time it happens.
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Re: Markets stopped refreshing
« Reply #6 on: 07 Jul 2020, 21:29 »
Many thanks Oxa

 

Please note, BetFair is seems to be currently OFFLINE