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  • #1 by racepro on 12 Sep 2013
  • hi,
    I am having trouble with one of my two profiles
    shutting down without warning.
    Twice in the space of 3 hours in the middle of
    the night when no matches were underway it disappeared.
    It has been happening over several months although
    I don't often run two at once.
    Anyone have any suggestions as to why this happens?
    I could understand it if there were a load of transactions
    taking place in the form of data requests or bet placements
    but that is not the case.
    Thanks
    R
  • #2 by racepro on 12 Sep 2013
  • I am having trouble with one of my two profiles
    shutting down without warning.
    Twice in the space of 3 hours in the middle of
    the night when no matches were underway it disappeared.
    It has been happening over several months although
    I don't often run two at once.
    Anyone have any suggestions as to why this happens?
    I could understand it if there were a load of transactions
    taking place in the form of data requests or bet placements
    but that is not the case.

    I've just now read a posting covering this auto closing of profile
    by 'fatiki'
    I'll confirm that my account is funded and I do reside in the UK.
    I also receive those error messages he mentions
    ie: No session, getting funds error etc.
    Looking forward to hearing any suggestions.
    Thanks
    R
  • #3 by MarkV on 12 Sep 2013
  • Hi
    "No Session" and related errors can really be one of 3 issues:
    either there was a problem with Betfair API
    or your internet connection was down for a while or intermittent
    or something is blocking your internet connection to Betfair.

    MarketFeeder needs a stable internet connection. Some of your earlier posts also indicate some internet problems, and I would be inclined to think this is the source of the problem.

    Do you still get buffering issues with Skype / youtube?
    Please try an internet test:
    http://www.pingtest.net/
    http://www.speedtest.net/
    what are the results.
    If you can confirm you have a good stable internet connection, we can eliminate that and concentrate on other possibles.
  • #4 by racepro on 20 Sep 2013
  • Hi Mark,
    I ran the ping test and mostly get an A grade however occasionally a B grade
    Speed test 18ms ping DS 16.00 and US 4.80.
    These errors are commonplace.
    Is this only to do with internet? If so I need to get in a BT technician in to look at it.
    Today I have been getting a 'token' error message saying too many attempts to log into BF is this also Internet related ?

    Thanks
    R



    17:08:16   Error while updating the list of bets: Empty XML.
    17:08:12   Error while updating the list of bets: Empty XML.
    17:08:07   Error while updating the list of bets: Empty XML.
    17:08:07   ERROR , 32503; Error while getting funds at BF: ;
    17:08:03   Error while updating the list of bets: Empty XML.
    17:07:59   New score in "Tennis / Group A / St Petersburg Open 2013 / Quarter Final Matches / Sousa v Tursunov / Match Odds" - 40 : 0.
    17:07:58   Error while updating the list of bets: Empty XML.
    17:07:56   Error while updating the account statement: API ERROR; NO SESSION.
    17:07:54   Error while updating the list of bets: Empty XML.
    17:07:48   Error while updating the list of bets: Empty XML.
    17:07:48   ERROR , 32503; Error while getting funds at BF: ;
    17:07:45   Error while updating the list of bets: Empty XML.
    17:07:45   ERROR , 32503; Error while getting funds at BF: ;
    17:07:3
  • #5 by MarkV on 20 Sep 2013
  • Quote from: racepro on 20 Sep 2013, 19:27
    Hi Mark,
    I ran the ping test and mostly get an A grade however occasionally a B grade
    Speed test 18ms ping DS 16.00 and US 4.80.
    These errors are commonplace.
    Is this only to do with internet? If so I need to get in a BT technician in to look at it.
    Today I have been getting a 'token' error message saying too many attempts to log into BF is this also Internet related ?

    Thanks
    R



    17:08:16   Error while updating the list of bets: Empty XML.
    17:08:12   Error while updating the list of bets: Empty XML.
    17:08:07   Error while updating the list of bets: Empty XML.
    17:08:07   ERROR , 32503; Error while getting funds at BF: ;
    17:08:03   Error while updating the list of bets: Empty XML.
    17:07:59   New score in "Tennis / Group A / St Petersburg Open 2013 / Quarter Final Matches / Sousa v Tursunov / Match Odds" - 40 : 0.
    17:07:58   Error while updating the list of bets: Empty XML.
    17:07:56   Error while updating the account statement: API ERROR; NO SESSION.
    17:07:54   Error while updating the list of bets: Empty XML.
    17:07:48   Error while updating the list of bets: Empty XML.
    17:07:48   ERROR , 32503; Error while getting funds at BF: ;
    17:07:45   Error while updating the list of bets: Empty XML.
    17:07:45   ERROR , 32503; Error while getting funds at BF: ;
    17:07:3
    Hi

    There were API/Exchange problems at the time listed in your log.

    From Befair Service Forum:
    quote
    Exchange Issues - Update 1
    Betfair Customer Services   
    20 Sep 13 17:33 
       
    We are currently experiencing disruption to Exchange.

    Please be assured that our engineers are working to resolve this issue as quickly as possible.
    We’d like to sincerely apologise for any inconvenience caused.

    If you require any additional information, please visit our service information page at
    service.betfair.info or contact our Helpdesk:
    end quote
  • #6 by racepro on 21 Sep 2013
  • Thanks Mark, I have read that on another post
    R
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