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  • #1 by Tim (WellDoneSoft) on 04 Feb 2020
  • Does anybody faces a network error during the logging in to MarketFeeder last hours? 
  • #2 by MarkV on 04 Feb 2020
  • All good here, no problems at all today. Just checked now and it's fine. 
  • #3 by Jimmy on 05 Feb 2020
  • Having problem logging in.

    "Turn on SSL 3.0, TLS 1.0, TLS 1.1 and TLS 1.2 in advnaced settings and try to connecting to http://identitysso.betfair.com again"

    I tick all the boxes in IE11 and tried to connect again but same error messages.

  • #4 by MarkV on 05 Feb 2020
  • Tim FYI
    possibly related? from Betfair CS Twitter
  • #5 by Tim (WellDoneSoft) on 05 Feb 2020
  • Having problem logging in. "Turn on SSL 3.0, TLS 1.0, TLS 1.1 and TLS 1.2 in advnaced settings and try to connecting to http://identitysso.betfair.com again" I tick all the boxes in IE11 and tried to connect again but same error messages.
    Hello,
    What OS (operating system) do you run MarketFeeder on?
    Does error occur when you log in using internal form and internal browser?
    Thank you.
  • #6 by Jimmy on 05 Feb 2020
  • I am using Win 7 Pro.

    The problem is in the secure browser
  • #7 by rubold on 05 Feb 2020
  • I am using Win 7 Pro. The problem is in the secure browser

    Windows 7 is not supported by Microsoft after Jan 14 this year.  Try logging in with the in-built form.  
  • #8 by Tim (WellDoneSoft) on 05 Feb 2020
  • I've just checked our Windows 7 on BetVPS with IE 11 - works fine both types of logging in.
    Try to update Internet Explorer...
  • #9 by Jimmy on 05 Feb 2020
  • Okay guys in-built form seems to be working. I will update the IE11 and try again will keep you updated.
  • #10 by Jimmy on 06 Feb 2020
  • Updating the IE11 didn't seem to work.
  • #11 by Tim (WellDoneSoft) on 07 Feb 2020
  • Jimmy, please try the following:

    Menu "Tools -> Internet options -> Advanced", at "Security" section, uncheck SSL2.0 and SSL 3.0 and then be sure that TLS 1.0, 1.1 and 1.2 are checked, then click "Apply" button.

    Over de the same Menu "Tools -> Internet options -> Content", click "Clear SSL state" button.

    Close Internet explorer, re-open it and try to access the web site.

    If doesn't work try to check only TLS 1.2 . Try different combinations of TLS enabled.

    I tried SSL3.0 + TLS1.0 + TLS1.1 +TLS1.2 and that worked fine.
  • #12 by Tim (WellDoneSoft) on 07 Feb 2020
  • Also try to install that KB: http://www.catalog.update.microsoft.com/search.aspx?q=kb3140245 (one of the last two depending of your OS bitness).
  • #13 by Jimmy on 09 Feb 2020
  • Good day

    I've tried all the above mentioned options still have no luck.
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