Betfair problems

I registered for a free trial of Marketfeeder Pro logging in under my current Betfair username. I then had problems with a card payment so I closed that Betfair account and opened another one with a new username. I cant log in to Marketfeeder Pro with this name because I get the error message :  Invalid Vendor Software ID- current betfair status : online

I presume I need to remove the old username from Marketfeeder Pro first. But how ?
I have tried getting rid of the first version and downloading it again but no good.
Anybody can help please ??

Raise a ticket to support with both ones.

How do I raise a ticket for this problem Tim ?

How do I raise a ticket for this problem Tim ?

Hi
Please send an email to [email protected] explaining the problem.

Tim,
       I have sent 4 e mails to [email protected] over the last 2 days but have 
       not had a reply yet.

Do you have the ticket ID? Don't see any...

tim, I dont have a ticket number. How do I get one please ?

Our system should send you a confirming e-mail with id and link.
So probably it moved your e-mails to spam.
Sorry.
I'm checking the system right now, looks like we've missed some tickets...

Thanks Tim

Check your junk or spam folder. Mails sometimes go straight to that folder. I couldn't really get to see why those sometimes happen.