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  • #1 by racepro on 11 Dec 2013
  • hi,

    The old chestnut Betfair session token log in too many times etc
    has happened twice today and once yesterday.
    Are there any reasons given by Betfair as to why this happens?
    My connection at the time was very secure as both times today
    it was functioning properly. I do have a fast connection (BT Infinity One)
    Will we ever find a permanent solution?
    Cheers
    R
  • #2 by mcbee on 11 Dec 2013
  • hi
    there has been some problems, betfair has been doing maintenance and upgrades.
    they are working on various products and that means others start crashing.
    FROM                                             TO                      PRODUCT UNAVAILABLE / NOTES

    09/12/2013, 4:00 PM   09/12/2013, 10:00 PM   Tote RSA
    10/12/2013, 6:15 AM   10/12/2013, 6:45 AM   Casino Live Dealer Games
    11/12/2013, 8:00 AM   11/12/2013, 9:00 AM   Card Payments
    16/12/2013, 7:00 AM   16/12/2013, 10:00 AM   Arcade & Mini Games, Arcade

    so expect a lot of down time

    mcbee
  • #3 by MarkV on 11 Dec 2013
  • Hi
    confirming mcbee's post the following announcement by Befair refers to the outage on the 9th:

    "Following planned maintenance this morning, we experienced an issue with the website and as a precaution, betting was disabled at 08:10.

    The problem has been identified and mitigated enabling normal operations to resume. Betting was enabled at 11:56.

    Please accept our sincere apologies for any inconvenience this disruption may have caused."
  • #4 by racepro on 12 Dec 2013
  • Thanks mcbee & MarkV,

    It was around 10.30am 11-Dec it shut down which tallies with the
    time range you mentioned.
    One thing I will point out which may help others, is that it
    is not always a Betfair or MFP problem as temporary loss of internet
    connection even for a few seconds can and does cause the Betfair Token message to appear resulting in timing out and shutting down. I have over a few months witnessed both scenarios and fortunately been able to distinguish between the two, when I'm on the computer that is.
    Cheers
    R   
  • #5 by mithcd on 10 Jun 2014
  • Quote
    betfair has been doing maintenance and upgrades.

    They always do that. At leas they should have the decency to send out a notification email to the customers.
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