Author Topic: Can't Load Markets  (Read 5118 times)

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Can't Load Markets
« on: 29 Oct 2012, 00:46 »
Hi


I have recently reinstalled MFPro and i am using the latest version 7.0.0.39

However, i can't load the markets at all. I right click on 'Add Specific Market' and i get an error message "Critical failure of the market locator"

If i try clicking on 'Add Specific Market" (Left click) then i can only get as far as the country selection option - No sports become available.

I have also tried importing selections for autotrading. I select the text file i created but nothing loads.

Please advise how to fix this asap.

Thanks

Jon

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Re: Can't Load Markets
« Reply #1 on: 29 Oct 2012, 07:49 »
Hi
Allow marketfeeder full access through your firewall and antivirus.
Please read the following disclaimer with regards to the information you may request and obtain on our forum. This specifically concerns trigger files and various instructions as to how to implement a strategy.

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Re: Can't Load Markets
« Reply #2 on: 29 Oct 2012, 20:27 »
Hi

Thanks for the response but i don't think that is the issue.

The firewall doesn't prevent any other programs similar to this. Either way, i have added a specific exception and the issue persists.

The thing is, i can load individual markets no problem. But i can't autoload specific markets or load selections as i mentioned below.

Any other suggestions? A little frustrating that the normal features can't be used...

Thanks
Jon

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Re: Can't Load Markets
« Reply #3 on: 29 Oct 2012, 20:49 »
Uninstall MFP and install it again ? Make sure you save all your triggers first. I have never had a problem with the market locator and it works brilliantly. It's far superior to other software available and is one of the selling points of MFP in my opinion.

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Re: Can't Load Markets
« Reply #4 on: 29 Oct 2012, 20:54 »
I have uninstalled maybe 3 or 4 times now but the problem persists. I am really stumped and i know it should work just fine but clearly something weird is going on...

I have a new trigger i want to test out and this is driving me barmy...  :'(

I don't know if this makes any difference but i am using it on a VPS and it has Windows Firewall with Advanced Security. If there are any specific settings that should go in here or if anyone else is using it in a similar environment please let me know...

Thanks
Jon

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Re: Can't Load Markets
« Reply #5 on: 29 Oct 2012, 21:36 »
I have done some daft things when I have used MFP. Forgive me if I seem to think that you are like me :)

The third column in the Market Locator deals with "Sports". Are you expanding these and selecting the appropriate markets , or just relying on them opening on their own ?

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Re: Can't Load Markets
« Reply #6 on: 29 Oct 2012, 21:44 »
That's quite alright - id rather it be me making a silly mistake and we found the answer that not at all - and it is quite possible i am doing something silly!

However, in the market locator - i am getting no sports coming up. The country populates, i click on it, double click on it, hover over it but no sports come up in column 3 for me to select?!?

So i can't select markets or get them to open on their own...

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Re: Can't Load Markets
« Reply #7 on: 29 Oct 2012, 21:59 »
Hi
The same problem has been reported several times on this forum and on each occasion it was a firewall / av issue. You seem to be logging in OK and partially receiving API data. Something is blocking full API access. There is a troubleshooter available here https://support.welldonesoft.com/troubleshooter/ which might be worth a shot. Additionally, I understand port 443 is required to be open (viz your VPS.) Hope this helps. 
Please read the following disclaimer with regards to the information you may request and obtain on our forum. This specifically concerns trigger files and various instructions as to how to implement a strategy.

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Re: Can't Load Markets
« Reply #8 on: 29 Oct 2012, 22:06 »
Hi
...and further ... are you by any chance connecting to betfair from a restricted country?
Please read the following disclaimer with regards to the information you may request and obtain on our forum. This specifically concerns trigger files and various instructions as to how to implement a strategy.

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Re: Can't Load Markets
« Reply #9 on: 29 Oct 2012, 22:06 »
Ok i am really having no luck here...

I downloaded the troubleshooter program and when i try to run it it immediately crashes and i get a windows note to close the problem??

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Re: Can't Load Markets
« Reply #10 on: 29 Oct 2012, 22:08 »
Hi Mark,

No, i am connecting from a UK IP address and i am based in Australia so no problem on either front... I also use Gruss Betting Assistant on the same server and never had any problems, and previously used Grey Horse Bot...

I am thinking it must be the firewall but i have absolutely no idea how to give it full access  :'(

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Re: Can't Load Markets
« Reply #11 on: 29 Oct 2012, 22:28 »
Hi
http://myhosting.com/kb/Firewall_-_Opening_Ports might give some pointers, but I don't run a VPS myself, so can't really advise you further. Like you, I am pretty sure it is firewall related.
Please read the following disclaimer with regards to the information you may request and obtain on our forum. This specifically concerns trigger files and various instructions as to how to implement a strategy.

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Re: Can't Load Markets
« Reply #12 on: 29 Oct 2012, 22:40 »
Wahoo - I think we have sorted it.

So obvious - all it required was a bloody restart after adding to the firewall!

Thanks for everybody's help, particularly you Mark. Much appreciated and hopefully no more issues now...

 

Please note, BetFair is seems to be currently OFFLINE