Author Topic: Can't log in  (Read 101239 times)

  • All members
  • Posts: 4
  • Karma: +0/-0
Re: Can't log in
« Reply #45 on: Sat, 19 July, 2014, 13:04 »
Error getting key
Unable to send request / 12029

Any help please

  • Tim Vetrov
  • Administrator
  • Posts: 3845
  • Karma: +151/-0
  • Gender: Male
*
Re: Can't log in
« Reply #46 on: Sat, 19 July, 2014, 17:23 »
Please try:
1. Disable antivirus-firewall or add feeder7.exe to exceptions
2. Check if your proxy settings within Control panel -> Internet options -> Connections -> LAN are correct and doesn't use "Automatically detect settings"
Let me know if nothing helps.
I'm happy to help Monday - Friday, 08:00-18:00 GMT
Буду раз помочь с понедельника по пятницу, 08:00-18:00 GMT

  • All members
  • Posts: 4
  • Karma: +0/-0
Re: Can't log in
« Reply #47 on: Sat, 19 July, 2014, 18:17 »
Thanks Tim.
I'm still using MFP 6

Switching firewall/antivirus off does not help.

I have also tried other suggestions I found on the forum> ipconfig /flushdns and 'Set Data Execution'. But could not find 'teditor' to add to exceptions. All to no avail.

I am out tonight, but any suggestions I will be grateful for.

Bree

  • All members
  • Posts: 4
  • Karma: +0/-0
Re: Can't log in
« Reply #48 on: Sat, 19 July, 2014, 18:20 »
p.s.  "Automatically detect settings" is not ticked.

Bree.

  • Tim Vetrov
  • Administrator
  • Posts: 3845
  • Karma: +151/-0
  • Gender: Male
*
Re: Can't log in
« Reply #49 on: Sat, 19 July, 2014, 19:31 »
12029 error returned if connection to the server failed.
Please download our troubleshooting software, run it, follow all steps and send its log file to support.
Thank you.
I'm happy to help Monday - Friday, 08:00-18:00 GMT
Буду раз помочь с понедельника по пятницу, 08:00-18:00 GMT

  • All members
  • Posts: 4
  • Karma: +0/-0
Re: Can't log in
« Reply #50 on: Sun, 20 July, 2014, 10:41 »
Thanks Tim. Email sent.