Author Topic: Can't log in  (Read 102229 times)

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Can't log in
« on: Sun, 31 January, 2010, 01:07 »
Hi folks,

Anyone else having trouble logging in today?

Time now is 11am Brisbane time.

Message says "Empty XML".

bobh

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Re: Can't log in
« Reply #1 on: Sun, 31 January, 2010, 01:12 »
Same here, went down an hour ago. I'm so lucky I got my bets matched before it went down otherwise I'd be on the phone to them  :o

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Re: Can't log in
« Reply #2 on: Sun, 31 January, 2010, 02:20 »
Yeah, leaving your position open would be a disasterous situation

I think it went down around 00:30 GMT as that's when I personally begun experiencing problems, which is why I stupidly enough closed the application to then find after trying to re-login was completely locked out...

All the best with your bets people :)

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Re: Can't log in
« Reply #3 on: Sun, 31 January, 2010, 02:42 »
There have been a lot of login problems in the last few days ...

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Re: Can't log in
« Reply #4 on: Sun, 31 January, 2010, 07:11 »
It's scary isn't it - came down to MF pro saying zero balance and as you can't even log i you have no idea how much you have left !! 

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Re: Can't log in
« Reply #5 on: Sun, 31 January, 2010, 14:30 »
When there's a problem with BetFair API, it doesn't matter whether you are logged in to MF Pro or not: the program asks their server for your current funds and list of bets every several seconds, so if the API is down, you'll notice it immediately as it won't be able to proceed.

I'm really sorry to hear about this annoying stuff, but there's little we can do.  :'(

Update: right now their service is unavailable again. It returns an error message when trying to connect.
Always try your triggers in Test Mode before switching to real money!

You can get a faster response from us if you contact us via FaceBook Messenger.

Присоединяйтесь к нашей официальной группе ВКонтакте!

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Re: Can't log in
« Reply #6 on: Mon, 01 February, 2010, 11:38 »
There is an official topic from BetFair regarding the problem.
I'm happy to help Monday - Friday, 08:00-18:00 GMT
Буду раз помочь с понедельника по пятницу, 08:00-18:00 GMT

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Re: Can't log in
« Reply #7 on: Tue, 02 February, 2010, 06:53 »
Oxa,

Hi,  is your login validation server down again today as I am getting the message about the rgistration key not being valid  again.  What a disasterous few days this has been.

Alfaman

PS. It said "Internal Server Error" but it has now gone in on the third attempt after posting this.

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Re: Can't log in
« Reply #8 on: Tue, 09 February, 2010, 06:48 »
Server problem? 

"Error, 32404 Empty XML, Current Betfair Status: online"

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Re: Can't log in
« Reply #9 on: Tue, 09 February, 2010, 11:39 »
Hi Alfaman,

In spite of the obvious today's server maintenance, BetFair did not update their status and had it as "Available" until recently.

But right now they are back online, so you should be able to log in.
Always try your triggers in Test Mode before switching to real money!

You can get a faster response from us if you contact us via FaceBook Messenger.

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Re: Can't log in
« Reply #10 on: Tue, 06 April, 2010, 09:56 »
I'm getting the following message

Error getting key

"ERROR 500"

I am using an older version 6.3.0.0 only because this is stable for me, however I don't want to risk having any problems with my triggers be updating to a newer one.

Any ideas?

Thanks Chris.

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Re: Can't log in
« Reply #11 on: Tue, 06 April, 2010, 10:05 »
i am getting the same problem..............
i just checked the betfair website and all is fine there.
This time next year, we will all be paying Betfair premium charge commission rates!

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Re: Can't log in
« Reply #12 on: Tue, 06 April, 2010, 10:09 »
same here cant log in

It's MFPros validation server I think

But they aren't answeriing support emails either

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Re: Can't log in
« Reply #13 on: Tue, 06 April, 2010, 10:17 »
I'm using version 6.2.04 & I am having the same error message - 500.  I have sent two emails to support but haven't received the automated response & have tried clicking on the support link on previous responses from support & this throws up an error message and can't connect.

So I am assuming that the server must be down.

What a shame that this has to be my first post in the forum! :-[

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Re: Can't log in
« Reply #14 on: Tue, 06 April, 2010, 10:20 »
Hi LB

This has happened on the very rare occassion - they usually get it sorted reasonably quickly

I hope this holds true for today