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Can't Login
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Topic: Can't Login (Read 2547 times)
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eeldergill
All members
Posts: 60
Can't Login
«
on:
25 Oct 2014, 11:53 »
Hi
Have a lifetime license but can't login as get the message "It looks like you have installed the program without having registered. Would you like to register now". If I click yes then taken to online page that requires a subscription payment.
I haven't used program for few weeks and previously often used time machine as well as usual default mode. I think Time Machine mode has probably run out (unless I need to cancel it because it's on a running contract?). If expired then maybe that's the root of the problem as program thinks that I am now without any right to use software at all. I have uninstalled and reinstalled program as well as make up a new profile but it makes no difference. Help / ideas would be appreciated.
Regards
Ed
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Tim (WellDoneSoft)
Tim Vetrov
Administrator
Posts: 4875
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Re: Can't Login
«
Reply #1 on:
25 Oct 2014, 12:38 »
Ed, please send your username to support.
Thank you.
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eeldergill
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Posts: 60
Re: Can't Login
«
Reply #2 on:
25 Oct 2014, 14:19 »
Thanks, Tim. It's
Username removed by administrator for security reasons
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LarpHager
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Re: Can't Login
«
Reply #3 on:
25 Oct 2014, 15:05 »
hi,
I dont think you are meant to put your bf user name on here, or anywhere else
larp
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Oxa (WellDoneSoft)
Administrator
Posts: 8826
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Re: Can't Login
«
Reply #4 on:
25 Oct 2014, 15:18 »
You took a more recent subscription on top of your lifetime licence, so the expiration date was recent. I've fixed that, you should be able to log in now.
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eeldergill
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Posts: 60
Re: Can't Login
«
Reply #5 on:
25 Oct 2014, 20:40 »
Thanks, Oxa.
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