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  • #1 by eeldergill on 25 Oct 2014
  • Hi
    Have a lifetime license but can't login as get the message "It looks like you have installed the program without having registered. Would you like to register now". If I click yes then taken to online page that requires a subscription payment.
    I haven't used program for few weeks and previously often used time machine as well as usual default mode. I think Time Machine mode has probably run out (unless I need to cancel it because it's on a running contract?). If expired then maybe that's the root of the problem as program thinks that I am now without any right to use software at all. I have uninstalled and reinstalled program as well as make up a new profile but it makes no difference. Help / ideas would be appreciated.
    Regards
    Ed
  • #2 by Tim (WellDoneSoft) on 25 Oct 2014
  • Ed, please send your username to support.
    Thank you.
  • #3 by eeldergill on 25 Oct 2014
  • Thanks, Tim. It's Username removed by administrator for security reasons.
  • #4 by LarpHager on 25 Oct 2014
  • hi,

    I dont think you are meant to put your bf user name on here, or anywhere else
    larp
    • LarpHager
  • #5 by Oxa (WellDoneSoft) on 25 Oct 2014
  • You took a more recent subscription on top of your lifetime licence, so the expiration date was recent. I've fixed that, you should be able to log in now.
  • #6 by eeldergill on 25 Oct 2014
  • Thanks, Oxa.
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