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#1 by eeldergill on 25 Oct 2014
Hi
Have a lifetime license but can't login as get the message "It looks like you have installed the program without having registered. Would you like to register now". If I click yes then taken to online page that requires a subscription payment.
I haven't used program for few weeks and previously often used time machine as well as usual default mode. I think Time Machine mode has probably run out (unless I need to cancel it because it's on a running contract?). If expired then maybe that's the root of the problem as program thinks that I am now without any right to use software at all. I have uninstalled and reinstalled program as well as make up a new profile but it makes no difference. Help / ideas would be appreciated.
Regards
Ed
eeldergill
#2 by Tim (WellDoneSoft) on 25 Oct 2014
Ed, please send your username to support.
Thank you.
Tim (WellDoneSoft)
#3 by eeldergill on 25 Oct 2014
Thanks, Tim. It's
Username removed by administrator for security reasons
.
eeldergill
#4 by LarpHager on 25 Oct 2014
hi,
I dont think you are meant to put your bf user name on here, or anywhere else
larp
LarpHager
#5 by
Oxa (WellDoneSoft) on 25 Oct 2014
You took a more recent subscription on top of your lifetime licence, so the expiration date was recent. I've fixed that, you should be able to log in now.
Oxa (WellDoneSoft)
#6 by eeldergill on 25 Oct 2014
Thanks, Oxa.
eeldergill
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