Horse racing silks data not loading

Hi guys, I am loading UK horse races in full mode option, but it is failing to include any racing silks data. This is happening to every race not just some. 
I have the correct boxes ticked in settings, because I operate on them on a daily basis. Could someone please let me know if you are also unable to get this data on your race card screen, or is it only me that this is happening to.
It has happened before, but only with the odd meeting, but today it has been every meeting and is including all tomorrows meetings so far.

pjms

I'm seeing the same issue. Stopped working yesterday. I use silk_numerator silk_denominator

Somewhat worrying.  I believe the silks data originates from a 3rd party (Timeform?).  There may be a cost involved that hasn't been met?  I hope not.

I created an urgent support ticket at 23:00hrs last night reading as follows:-

Hi I have today raised the issue above on the forum, which confirms the problem we are experiencing. Could you please look into this matter, and let us know whether the problem is with market feeder or betfair.
Your urgent attention to this matter would be very much appreciated. Thank you.
pjms

I immediately received an auto receipt number, but am as yet receive an answer.
It is indeed very worrying!!!!
pjms

Hello,

I've just checked both silks images and trigger variables - works fine.
Please let me know what's wrong on your side.
Thank you.

Hi Tim, many thanks for your reply. Yesterday and today all day both days the silk data would not show despite numerous downloads.
Yes the data is there on the races at Clonmel for tomorrow, but it is not there for any of the English meetings.
Is this the same at your end?

pjms

No, as it's available in general it's "likely" Betfair issue.

Hi Tim. I'm sorry but I don't understand your reply. Are you able to see the silks data on your race screens for tomorrows meetings at Ludlow, Taunton, Wetherby, Chelmsford. If you can, then why can't we see the data when we down load the markets from Betfair in the same way that you do.
Both you and I can see the data for Clonmel so Irish meetings do not seem to be a problem.

If you also cannot see the silk data for the other 4 English meetings, surely this is something you should take up directly with Betfair on our behalf to get the problem resolved. We do not have the knowledge or expertise to know where to begin to start speaking to Betfair on such a matter.

Please do get back to us again as soon as possible to clarify what action is being taken to sort this out.

Very many thanks Tim. There are many of us relying on your much needed efforts.

pjms