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  • #1 by ifyesthenno on 21 Jan 2014
  • 2 days ago I cancelled all old files in the folder statement/real
    after that I dont have any more the new account statements from yesterday and today.

    when I set the account statement refresh to 1 second, I have the account statement, I can see all bets, and of course I find a file in the folder statement/real.

    when I set the account statement refresh to 10 second, I dont have any longer the account statement and the file in the folder statement/real disappered !

    turning back to 1 second refresh, the file appears !

    any help? I need the account statement urgently but dont want to refresh every 1 second.
    • ifyesthenno
  • #2 by mcbee on 21 Jan 2014
  • hi
    can you include a screen shot of your general settings.
    where did you delete the statements
    what is your request limit set to in the connection monitor.


    mcbee
  • #3 by ifyesthenno on 21 Jan 2014
  • ok, will do so after my trading session today. thx.
    • ifyesthenno
  • #4 by ifyesthenno on 21 Jan 2014
  • it seems that I solve the issue, will know it tomorrow. if not, I will come back here with the screenshot and more description of what I have done.
    thx.
    • ifyesthenno
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