Hi
This sounds like a Data Request problem, or a possible an internet connection fault.
Basically the program is requiring more data requests than the overall setting in Connection Monitor is allowing. This generates an ever-growing queue of data requests, where eventually something has to give.
To try to narrow down the source of the problem:
What is the Connection Monitor overall request limit
What is the maximum number of markets that are being refreshed at any one
What is the market refresh rate for both Idle and In-play markets
In the settings what is the update frequency of:
Update list of bets
Update Statement
What is the speed of your internet connection? Is it steady or does it vary? Has this freezing problem occurred previously, or only very recently?
Steps you can take:
Confirm your internet connection is a reasonable speed, say > 2mbps, and is stable
Check connection monitor settings
Limit the number of concurrently refreshing markets (do a test with say 5 markets, is everything smooth? If not it points to an internet connection fault)
Use trigger actions:
Set market’s idle refresh to
Set market’s in-play refresh to
To dynamically adjust refresh rates according to needs, and to stagger market refresh rates
Start monitoring markets only when needed
Stop monitoring / delete markets when not needed
Switch off settings that are not needed but may consume data requests: AUS wallet / statement, score, silks etc.