Author Topic: Problem with new version: 8.7.5.3  (Read 3738 times)

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Problem with new version: 8.7.5.3
« on: 01 May 2019, 09:22 »
With the new version I can't put bets. This is the error:

There is an error with an action that has caused the entire order to be rejected INVALID_CUSTOMER_ORDER_REF INVALID_CUSTOMER_ORDER_REF

With the previous version NO ERROR at all.

Thanks

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Re: Problem with new version: 8.7.5.3
« Reply #1 on: 01 May 2019, 09:37 »
Hello!

What is the name of your settings profile?
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Re: Problem with new version: 8.7.5.3
« Reply #2 on: 01 May 2019, 09:40 »
If your settings profile has a long name, please shorten it to under 12 characters to avoid this error.
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Re: Problem with new version: 8.7.5.3
« Reply #3 on: 01 May 2019, 12:25 »
I haven't updated to the new version as my trading does not involve any of the update items.
However,  I'm getting a lot of
Error while updating the account statement: CODE_500.
in the program log. This only started happening today when the new version was released
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Re: Problem with new version: 8.7.5.3
« Reply #4 on: 01 May 2019, 12:50 »
Hi
I have updated to 8.7.5.3 and my program log looks similar to Obias-Trader, see attached.
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  • Tim Vetrov
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Re: Problem with new version: 8.7.5.3
« Reply #5 on: 01 May 2019, 13:04 »
This error means problems with BetFair.
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Re: Problem with new version: 8.7.5.3
« Reply #6 on: 01 May 2019, 13:49 »
This error means problems with BetFair.
yes, it's ok now, thanks Tim
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Re: Problem with new version: 8.7.5.3
« Reply #7 on: 01 May 2019, 15:15 »
Quote
I haven't updated to the new version as my trading does not involve any of the update items.
However,  I'm getting a lot of
Error while updating the account statement: CODE_500.
in the program log. This only started happening today when the new version was released

This error message is generated by the Internet connection library used in the version 8.7.4.1. If you keep using it, you will likely be getting more of these errors. If you switch to the newer version, with another library, you will stop getting these errors (and hopefully won't be getting any new ones!).
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Re: Problem with new version: 8.7.5.3
« Reply #8 on: 02 May 2019, 08:47 »
Yes I have reverted back to the older version. I am running in compatibility mode and as an administrator. New version very slow in loading data, and will not organise markets correctly by time.
I know the speed is not down to my connection I get, down 890 Mbs up 85.5 Mbs. When using the older version it is fine.

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Re: Problem with new version: 8.7.5.3
« Reply #9 on: 02 May 2019, 09:39 »
Quote
New version very slow in loading data, and will not organise markets correctly by time.
I'm afraid we won't be supporting the older version in the future. 

It takes long to load the silks (specifically the images of jockey's clothes). If you turn them off, the markets will be loading faster.
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Re: Problem with new version: 8.7.5.3
« Reply #10 on: 02 May 2019, 12:31 »
Ok, turned off download silks and this, work around, seems to have fixed speed issues, also now lists markets by starting time
Mike

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Re: Problem with new version: 8.7.5.3
« Reply #11 on: 02 May 2019, 19:29 »
Thanks for letting me know. The loading of the silks images is not part of the BetFair API, hence the delay. I'm looking for ways to speed this up.
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Re: Problem with new version: 8.7.5.3
« Reply #12 on: 05 May 2019, 09:23 »
Hi
Attached image shows system lib error I got yesterday. What does it mean?
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Re: Problem with new version: 8.7.5.3
« Reply #13 on: 05 May 2019, 10:51 »
hi
this is a library error and could be due to betfair.
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Re: Problem with new version: 8.7.5.3
« Reply #14 on: 05 May 2019, 10:55 »
hi
sorry but betfair is at the moment updating/altering this that and the other , in the past years I would always give betfair at least 3 months after a new upgrade  before betting live because there system is very large and 1 alteration creates multiple error's/bugs.
Please read the following  disclaimer with regards to the information you may request and obtain on our forum. This specifically concerns trigger files and various instructions as to how to implement a strategy.

 

Please note, BetFair is seems to be currently OFFLINE