Hi
I think a good idea would be to set up a “Test Profile” using default settings, with obvious settings changed, e.g. request confirmation etc.
Load up a standard example trigger which will generate a large number of transactions, like one of the repetitive hedging triggers
Run it for a few hours in test mode and check the statement.
You should get a full statement every time.
If the test profile statement works OK, the problem is in your settings or trigger file
If the test profile statement gives the same problems you have been getting, this further confirms a comms problem.