Author Topic: status  (Read 1800 times)

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status
« on: 30 Jun 2018, 09:04 »
Hi all.
my markets, set to "monitoring 5 mins before off" keep switching between in play and suspended at approx 5 second intervals.
Any help please

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Re: status
« Reply #1 on: 30 Jun 2018, 09:21 »
i meant idle and in play

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Re: status
« Reply #2 on: 30 Jun 2018, 10:24 »
Hello!

Open the market info window by pressing the "i" button to the left of the market name (see the image attached). Check if you can see the red text, like on the screenshot.
Always try your triggers in Test Mode before switching to real money!

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Re: status
« Reply #3 on: 30 Jun 2018, 11:43 »
Hi.
ok, yes i have that message

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Re: status
« Reply #4 on: 30 Jun 2018, 14:27 »
This basically means you are not getting adequate market data because BetFair downgraded your account.

The reason has been discussed many times on the forums, such as:

https://community.welldonesoft.com/marketfeeder-troubleshooting/no-volume-no-sp/msg59703/#msg59703

In short, you have been refreshing too many markets, and BetFair marked this behaviour as "commercial data gathering".

And also here is the quote from our terms and conditions (copied from BetFair's):

Quote
  • WellDone will not be liable for the suspension, termination, cancellation of Customer's BetFair account as a result of their breach of BetFair's Terms and Conditions during the use of Software. Reference is made to Article 6 "Cancellation, Termination, Suspension and Breach" of Account Terms and Condition of Use for BetFair users, specifically:
    "We may restrict your access to Betfair, suspend or terminate your account, withdraw your offers for bets, void any bets outstanding to your account, cancel any unmatched bets or cancel and void any outstanding or matched bets in our absolute discretion without cause at any time including if:
    i. there is a technological failure;
    ii. we suspect that you are engaging in illegal or fraudulent activity;
    iii. we suspect that you have (or may have) breached any part of this Agreement;
    iv. we suspect you are acting in a manner that is detrimental to the conduct of our business or which may result in legal liability for you, us or third parties;
    v. we suspect that your account’s ‘public market data’ usage (‘public market data’ includes market prices, traded Volumes and market depth) could represent ‘business usage’ (‘business usage’ includes any use by a betting operator or any use by an individual or organisation supplying data or services to a betting operator);
    vi. we suspect that you may be having difficulties obtaining credit;
    vii. we have the right to do so as set out in our Exchange Rules and Regulations, Sportsbook Rules and Regulations;.
    viii. you are prohibited from entering into a bet by any term of your contract of employment or any rule of a sport governing body or other professional body which applies to you; or
    ix. you place a bet on any sporting match or event in which you take part."
    You should be aware that any customer who has been restricted due to the above clause will be contacted directly by e-mail to notify them that a restriction has been placed on their account.


You need to contact BetFair and ask to fix your account. If they agree, you will need to place more real bets and avoid passively refreshing multiple markets.
Always try your triggers in Test Mode before switching to real money!

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