Support does not exist??

First I want to say I am really disappointed on the support for this software, have not responded on my tickets since I created it on 9th of june... however maybe someone else can answer my questions:

1. My plan is to run a bunch of strategies 100% automatically, for example 1 strategy where I want to lay the draw when it hits 1.80 or below. 1 key filter is the favourite must also be priced 3.50 or below at this point. If those are true I want to lay the draw at a certain stake and as an insurance I want to back the next draw result in correct score market with 5% of this stake as an insurance. How to set this up properly? I build the criterias inside the Triggers-section? Is it also maybe possible to add an exitstrategy here, if a goal is scored to green out or so?

2. Inside the Trigger-section, is 1 block equal to 1 strategy? I mean you can add several triggers inside 1 block (and also several actions inside each trigger), so this makes me confused on how to look at it. Maybe would be good if you could refer to this 3 terms when you explain how to setup the strategy I described above.

3. The market selections I understand a bit better, but what if I want to run each strategy with a different list of markets..is it possible and how to do that? Lets say I run 10 different strategies and want a different list for all of them, what is the best way to do this? And is it possible to automate the process of loading markets for every strategy each day? I want as little manual work as possible for the automated strategies.

4. I want to run the "Test mode" with those automated strategies on a VPS with another Betfairaccount, is this possible at the same time to run it in realmode on my computer (with my Betfairaccount)? Otherwise, is it possible to run the software (at 1 computer) in both test mode and real mode simultaneously? I mean like trading manual with real money and run the automated strategies in the background in testmode?

If I dont manage to get some answers somehow I have look for some other service out there with better support, thanks!

1. My plan is to run a bunch of strategies 100% automatically, for example 1 strategy where I want to lay the draw when it hits 1.80 or below. 1 key filter is the favourite must also be priced 3.50 or below at this point. If those are true I want to lay the draw at a certain stake and as an insurance I want to back the next draw result in correct score market with 5% of this stake as an insurance. How to set this up properly? I build the criterias inside the Triggers-section? Is it also maybe possible to add an exitstrategy here, if a goal is scored to green out or so?

Hi
Your example sounds similar to this trigger which could be modified to add the conditions you want and change CS 0 - 0 to next draw
You could put in a trigger request if you wanted a trigger developed  

 2. Inside the Trigger-section, is 1 block equal to 1 strategy? I mean you can add several triggers inside 1 block (and also several actions inside each trigger), so this makes me confused on how to look at it. Maybe would be good if you could refer to this 3 terms when you explain how to setup the strategy I described above.

In the help file there is a good description how to use trigger blocks. You could use separate blocks for separate strategies but need to take care they do not interfere with each other.  Generally trigger blocks are used as logical containers for triggers. e.g. block 1 initialises user variables, block 2 trading triggers, block 3 stoploss etc  



 3. The market selections I understand a bit better, but what if I want to run each strategy with a different list of markets..is it possible and how to do that? Lets say I run 10 different strategies and want a different list for all of them, what is the best way to do this? And is it possible to automate the process of loading markets for every strategy each day? I want as little manual work as possible for the automated strategies.

Have a read of the helpfile section: importing selections for auto-trading. Text files containing selection and market names with optional imported data can be automatically imported at regular intervals. Also the Market Locator and Scheduler can automatically load markets at regular times based on a template. e.g. Championship, min traded vol 5000, 11am daily


 4. I want to run the "Test mode" with those automated strategies on a VPS with another Betfairaccount, is this possible at the same time to run it in realmode on my computer (with my Betfairaccount)? Otherwise, is it possible to run the software (at 1 computer) in both test mode and real mode simultaneously? I mean like trading manual with real money and run the automated strategies in the background in testmode?

Yes all possible. Can run multiple instances of MFP on the same computer each with a separate strategy or real / test mode. An MFP subscription in bound to a Betfair user name. You can run unlimited instances on multiple computers. If you want to use more than one Betfair account you will need another MFP subscription

Support tickets are for problems with the software.  They are not intended to provide any training in the use of the software.  This forum can offer advice and if you want trigggers written for you then use the https://marketfeeder.co.uk/learn/triggers/trigger-development-service/    link.