Hello!
You only use square brackets in the "Text" field of following trigger actions:
- send email;
- send text to mobile;
- write to action log;
- write to a file.
You use the brackets to separate trigger variables from the rest of the text, thus letting the program know that you want to parse them and replace for their values. E.g.:
Selection's Back Price is [back_price]
This will produce something like:
Selection's Back Price is 5.0
If you do not include the variable name in brackets, the text will be like this:
Selection's Back Price is back_price
You never use either square or wiggly brackets anywhere else. The wiggly brackets are used in the manual to denote a part of the variable that needs to be replaced with an actual value, e.g.
r_{number}_ - the {number} here must be replace with 1, 2, 3 ... etc.
Hope that clears it up.