Recent Posts

1

Troubleshooting / Re: Jockey details not loading in full mode

« Last post by MarkV on 01 Mar 2026, 14:47 »

Hi
I can't give you any info on that one, sorry. I am a long time user of MFP and sometimes help on the forum with technical queries regarding triggers etc.    

2

Troubleshooting / Re: Jockey details not loading in full mode

« Last post by dac11 on 27 Feb 2026, 22:35 »

Hi Mark. Thanks for the info resetting the data for silks and jockeys. It has worked really well. How long before a permanent return to the data loading automatically?? 
Cheers dac11

3

Troubleshooting / Re: Jockey details not loading in full mode

« Last post by MarkV on 26 Feb 2026, 20:07 »

Hi
Please see the related topic regarding silks data problem

4

Troubleshooting / Re: Horse racing silks data not loading

« Last post by MarkV on 26 Feb 2026, 16:47 »

Hi
I think I have found a crude workaround, and hopefully might also help the developers to narrow down a fix:

• load 1 horse racing (GB) market into my markets
• in settings untick download horse racing silks data, save settings
• delete the market from my markets
• load all the markets you need into my markets
• in settings tick download horse racing silks data, save settings
• in my markets click individually on 2 or 3 markets in the list - silks data should appear for all markets

I have not tried this with market locator and can't vouch for reliability but I hope it helps

5

Troubleshooting / Jockey details not loading in full mode

« Last post by dac11 on 26 Feb 2026, 13:08 »

Hi Mark,  why are there missing details when you use  full mode?  I use jockey names or silks to place bets but for uk courses there are no details now.  The irish courses are ok is this a emporary problem or are you revising the scope of these details?  dac11

6

Troubleshooting / Re: Horse racing silks data not loading

« Last post by pjms on 25 Feb 2026, 22:55 »

Hi Tim. I'm sorry but I don't understand your reply. Are you able to see the silks data on your race screens for tomorrows meetings at Ludlow, Taunton, Wetherby, Chelmsford. If you can, then why can't we see the data when we down load the markets from Betfair in the same way that you do.
Both you and I can see the data for Clonmel so Irish meetings do not seem to be a problem.

If you also cannot see the silk data for the other 4 English meetings, surely this is something you should take up directly with Betfair on our behalf to get the problem resolved. We do not have the knowledge or expertise to know where to begin to start speaking to Betfair on such a matter.

Please do get back to us again as soon as possible to clarify what action is being taken to sort this out.

Very many thanks Tim. There are many of us relying on your much needed efforts.

pjms

7

Troubleshooting / Re: Horse racing silks data not loading

« Last post by Tim (WellDoneSoft) on 25 Feb 2026, 22:02 »

No, as it's available in general it's "likely" Betfair issue.

8

Troubleshooting / Re: Horse racing silks data not loading

« Last post by pjms on 25 Feb 2026, 20:54 »

Hi Tim, many thanks for your reply. Yesterday and today all day both days the silk data would not show despite numerous downloads.
Yes the data is there on the races at Clonmel for tomorrow, but it is not there for any of the English meetings.
Is this the same at your end?

pjms

9

Troubleshooting / Re: Horse racing silks data not loading

« Last post by Tim (WellDoneSoft) on 25 Feb 2026, 20:32 »

Hello,

I've just checked both silks images and trigger variables - works fine.
Please let me know what's wrong on your side.
Thank you.

10

Troubleshooting / Re: Horse racing silks data not loading

« Last post by pjms on 25 Feb 2026, 11:52 »

I created an urgent support ticket at 23:00hrs last night reading as follows:-

Hi I have today raised the issue above on the forum, which confirms the problem we are experiencing. Could you please look into this matter, and let us know whether the problem is with market feeder or betfair.
Your urgent attention to this matter would be very much appreciated. Thank you.
pjms

I immediately received an auto receipt number, but am as yet receive an answer.
It is indeed very worrying!!!!
pjms