11
Troubleshooting / Re: 'Details' in Statement record
« Last post by Obias-Trader on 21 Sep 2024, 20:45 »Thanks Mark. I've ticked the setting.
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12
Troubleshooting / Re: 'Details' in Statement record
« Last post by MarkV on 21 Sep 2024, 11:03 »Hi
I've tested this and have found the problem.
If this setting is un-ticked: Betting Options > Ignore all bets except those placed in the current MF Pro profile
then real bets are showing as coming from "Betting Interface"
The workaround is to tick this setting and then the statement (and list of current bets) will show the source triggers.
Could be worth just checking the description of this setting in the help file to understand it and if your triggers do not need to deal with bets placed outside the current profile e.g. directly on Betfair, then you can use the workaround.
Technically this is a small bug.
I've tested this and have found the problem.
If this setting is un-ticked: Betting Options > Ignore all bets except those placed in the current MF Pro profile
then real bets are showing as coming from "Betting Interface"
The workaround is to tick this setting and then the statement (and list of current bets) will show the source triggers.
Could be worth just checking the description of this setting in the help file to understand it and if your triggers do not need to deal with bets placed outside the current profile e.g. directly on Betfair, then you can use the workaround.
Technically this is a small bug.
13
Troubleshooting / Re: Volume not stable on the ladder screen
« Last post by JohnnyG on 19 Sep 2024, 18:32 »I think I got to the bottom of it.
When you select the option "Load traded volume for all prices" it starts to be jumpy.
Once I unchecked that the volumes stabilized and are accurate.
Thank you for all your help!!
When you select the option "Load traded volume for all prices" it starts to be jumpy.
Once I unchecked that the volumes stabilized and are accurate.
Thank you for all your help!!
14
Troubleshooting / Re: Volume not stable on the ladder screen
« Last post by JohnnyG on 19 Sep 2024, 18:17 »I have done that and still same behavior.
Comparing with the Betfair site, the jumpy volumes (the one showing for short period of time) are the correct ones, the other ones are not.
Comparing with the Betfair site, the jumpy volumes (the one showing for short period of time) are the correct ones, the other ones are not.
15
Troubleshooting / Re: Volume not stable on the ladder screen
« Last post by MarkV on 19 Sep 2024, 17:56 »The weird part is that I do not see the market as delayed (see new attachment). I posted on the developer forum since I did not find any support on their site and I am still looking for a feedback. I read the article suggested and I did not do any of the possible offences. The only possible thing is sometimes my VPN was active (still UK location no other country) but now I turn it off so no VPN nor Virtual machine.OK
My suggestion is to log on to the Betfair site and see if these volumes are 'normal' there or displaying the same problem as in the ladder.
Then in MFP try opening a new settings profile with default settings (don't copy or clone an existing profile). See if this fixes it.
16
Troubleshooting / Re: Volume not stable on the ladder screen
« Last post by JohnnyG on 19 Sep 2024, 17:42 »The weird part is that I do not see the market as delayed (see new attachment).
I posted on the developer forum since I did not find any support on their site and I am still looking for a feedback.
I read the article suggested and I did not do any of the possible offences.
The only possible thing is sometimes my VPN was active (still UK location no other country) but now I turn it off so no VPN nor Virtual machine.
I posted on the developer forum since I did not find any support on their site and I am still looking for a feedback.
I read the article suggested and I did not do any of the possible offences.
The only possible thing is sometimes my VPN was active (still UK location no other country) but now I turn it off so no VPN nor Virtual machine.
17
Troubleshooting / Re: 'Details' in Statement record
« Last post by MarkV on 19 Sep 2024, 17:28 »Hi
This should be working ok. I see the name of the trigger in Real statement entries. I will take a look this weekend and see if I can replicate your problem and will post here any findings.
This should be working ok. I see the name of the trigger in Real statement entries. I will take a look this weekend and see if I can replicate your problem and will post here any findings.
18
Troubleshooting / Re: Volume not stable on the ladder screen
« Last post by MarkV on 19 Sep 2024, 17:22 »Hi
This article gives some insight into what it could be. Also in MFP check the Market Info screen (the I top left on a market screen). If your account has been restricted you will see some text in red saying data is delayed. If this is the case and you have not had an email from Betfair you need to contact Betfair support to understand the reason they restricted your account and give them some assurance you will not let it happen again etc. and ask them to un-restrict.
This article gives some insight into what it could be. Also in MFP check the Market Info screen (the I top left on a market screen). If your account has been restricted you will see some text in red saying data is delayed. If this is the case and you have not had an email from Betfair you need to contact Betfair support to understand the reason they restricted your account and give them some assurance you will not let it happen again etc. and ask them to un-restrict.
19
Troubleshooting / Re: Volume not stable on the ladder screen
« Last post by JohnnyG on 19 Sep 2024, 15:53 »Where should I see that?
I looked on my account details and all places possible and see nothing saying delayed.
I also noticed some weird behavior (total volume switching) when I did not have funds in my account but once I funded it it stabilized.
Now it is just on the ladder and it is for distant prices from last matched price.
I looked on my account details and all places possible and see nothing saying delayed.
I also noticed some weird behavior (total volume switching) when I did not have funds in my account but once I funded it it stabilized.
Now it is just on the ladder and it is for distant prices from last matched price.
20
Troubleshooting / Re: Volume not stable on the ladder screen
« Last post by Tim (WellDoneSoft) on 19 Sep 2024, 15:17 »Please go to BetFair site -> account and check your account has been switched by BetFair to "delayed" mode.