Author Topic: fastest access to betfair support  (Read 3125 times)

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fastest access to betfair support
« on: Thu, 02 May, 2013, 09:55 »
Hi,

I need an urgent increase of my betfair exposure limit. Because of big lays in partly settled markets, only 300 EUR exposure limit is left. All trading will limited until final
settlement of Champion League winner market.

Yesterday, I sent already a requst to info(at)betfair.com, no response. (Except an automatic response email)

Any hint how to speedup processing support request from batfair?

thanks
Martin


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Re: fastest access to betfair support
« Reply #1 on: Thu, 02 May, 2013, 10:25 »
Martin, have you tried their phone lines?
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You can get a faster response from us if you contact us via FaceBook Messenger.

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Re: fastest access to betfair support
« Reply #2 on: Thu, 02 May, 2013, 13:21 »
@Oxa:

Thanks, my problem is solved now. Unfortunately phone is no option for me, I am no native English speaker, to be honest the last english word I spoke was 30 years ago, I am in doubt if support can understand what I speak.

Next time I will send a request to betfair's support one day before I need help.  8)

Martin

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Re: fastest access to betfair support
« Reply #3 on: Wed, 24 July, 2013, 15:24 »
Hi Martin, just to check up on this. Were you able to send an email to support yet? How did it go?
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Re: fastest access to betfair support
« Reply #4 on: Wed, 24 July, 2013, 17:11 »
hi gavind
yes betfair do except emails and normally reply within 24 hours.


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Re: fastest access to betfair support
« Reply #5 on: Sat, 17 August, 2013, 09:44 »
Hi Martin,

I was not aware of an exposure limit set by Betfair - can anyone enlighten me about this.  What is the default?

I am not sure if I am hitting a natural limit of liquidity in the markets today or if I am hitting an imposed limit by BF?

Thanks

Alfaman

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Re: fastest access to betfair support
« Reply #6 on: Sat, 17 August, 2013, 12:31 »
OK, just found it on Betfair - default exposure limit set by Betfair - that explains it then! 

(An email request to BF to amend it was acted upon in under 24 hours)