Author Topic: Contacting support  (Read 4250 times)

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Contacting support
« on: Tue, 18 July, 2017, 09:18 »
How long does it normally take support to initially respond to a problem logged?

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Re: Contacting support
« Reply #1 on: Tue, 18 July, 2017, 10:13 »
Please read the following disclaimer with regards to the information you may request and obtain on our forum. This specifically concerns trigger files and various instructions as to how to implement a strategy.

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Re: Contacting support
« Reply #2 on: Tue, 18 July, 2017, 13:53 »
That's a pain.  Just signed up but never got my subscription key so can't do anything :(.

Thanks anyway

Zaf

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Re: Contacting support
« Reply #3 on: Tue, 18 July, 2017, 17:16 »
just in case did you check your junk mail folder for the key
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Re: Contacting support
« Reply #4 on: Tue, 18 July, 2017, 17:22 »
Yep, also requested a lost key twice but all I got the the trial version from 6 months ago which obviously doesn't work.

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Re: Contacting support
« Reply #5 on: Tue, 18 July, 2017, 17:25 »
ok, you'll need to wait til they get back, but I'm sure they will extend your subscription.
Please read the following disclaimer with regards to the information you may request and obtain on our forum. This specifically concerns trigger files and various instructions as to how to implement a strategy.

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Re: Contacting support
« Reply #6 on: Sat, 22 July, 2017, 11:42 »
We are back to business. All support requests (a lot!) will be answered in next couple of days.
Thank you for your patience.
I'm happy to help Monday - Friday, 08:00-18:00 GMT
Буду раз помочь с понедельника по пятницу, 08:00-18:00 GMT

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Re: Contacting support
« Reply #7 on: Wed, 09 August, 2017, 18:05 »
A long, long time! I sent 5 emails (all unanswered) and had to go via Paypal to get any joy!

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Re: Contacting support
« Reply #8 on: Thu, 10 August, 2017, 10:03 »
Your loss if you went the refund route.  You will never experience the brilliance of this software.:-[