Author Topic: Getting purchased data  (Read 558 times)

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Getting purchased data
« on: Mon, 11 June, 2018, 13:54 »
Hi,

Over a week ago I purchased some markets and still have not received them. I have sent a message every day to support, but have not had one response.

What can I do?

Kind Regards

John Simpson

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Re: Getting purchased data
« Reply #1 on: Sun, 24 June, 2018, 13:23 »
I am extremely disappointed with this software. I have taken the trial period, but not be able to do anything as there has been absolutely no response or help from the support team, and no help from the forum.

I really thought that this was going to be a fantastic software to use. How wring I was!!! :-[

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Re: Getting purchased data
« Reply #2 on: Sun, 24 June, 2018, 13:24 »
Wrong*

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Re: Getting purchased data
« Reply #3 on: Mon, 25 June, 2018, 07:26 »
I'm in a similar position, no support via forums or direct emails.

When I purchased some markets it was linked to my BetFair account. I tried downloading all markets but it told me I already had, but it didn't include the ones I purchased. After closing and re-opening the software I was able to download the newly purchased markets though.

If anyone can chime in on how to get some feedback from the Market Feeder support team that'd be great. They don't respond to direct emails, or here apparently... Complete waste of a purchase at this point.