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  • #1 by alfaman on 10 Oct 2013
  • When I first loaded V7 when it was launched I could download a statement,  but after that first time I could not do so again.  I could see it on the screen, but not save it to a file.  For months I managed by selecting all and pasting into Excel but that was not easy or satisfactory.

    For a while I gave up on V7 but started again trying it recently in Test mode to check out a few ideas.  Again, the first time I could down load a statement but cannot repeat the process.  I click the disc icon but nothing happens.  I have closed and re-opened the software but it remains as was.

    Any ideas as to how to correct this please ?

    Alfaman
  • #2 by mcbee on 10 Oct 2013
  • hi
    i have just tested it and it saves as it should, time after time.
    what browser are you using as this could be issues.
    i use chrome at the moment because there are security issues with ie.


    mcbee
  • #3 by alfaman on 11 Oct 2013
  • IE8
  • #4 by mcbee on 11 Oct 2013
  • hi
    any chance that you could try chrome or firefox, to see if it is your browser that is the problem.


    mcbee
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