Author Topic: Missing matched values in price ladder  (Read 324 times)

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Missing matched values in price ladder
« on: Wed, 08 August, 2018, 17:25 »
Hi,

Just wonder if the price ladder is working as intended?

Tested it on several races today, and no values are displayed in the matched column?
(see attached screenshot)

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Re: Missing matched values in price ladder
« Reply #1 on: Sat, 11 August, 2018, 19:52 »
Hello!

Your account may be restricted due to your alleged "commercial usage" of data.

Click on the "i" button next to the market name (any market) and check if you can see a red label like the one in the screenshot attached.

If you do, you need to email them saying you did not realize you were violating any rules, and that you will make sure you will place real bets, not just monitor markets. They are usually quite loyal towards users who got their accounts restricted first time (besides lots of people do not realize this can happen to them).
Always try your triggers in Test Mode before switching to real money!

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Re: Missing matched values in price ladder
« Reply #2 on: Thu, 16 August, 2018, 02:38 »
There is no red square displayed. 
See screenshot.

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Re: Missing matched values in price ladder
« Reply #3 on: Thu, 16 August, 2018, 13:28 »
hi
the red square was to indicate where to click.
sorry your account is restricted.
happened to me 2 weeks ago because i was testing an over/under trigger day and night , it took a few days of emails to get my account back to normal , good luck.

mcbee
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Re: Missing matched values in price ladder
« Reply #4 on: Sat, 18 August, 2018, 20:40 »
See what mcbee wrote above. Your account is restricted, so you need to contact BetFair support and ask them to lift this restriction as you were unaware of possible implications of monitoring markets without placing bets.

They are normally understanding the first time.
Always try your triggers in Test Mode before switching to real money!

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