Author Topic: Unable to send request, 33 A security error occurred  (Read 7692 times)

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Unable to send request, 33 A security error occurred
« on: Thu, 23 October, 2014, 10:32 »
Hi,

I'm running MF7 (latest version) on Windows Server 2003. It has been running fine for over a year. However, 2 days ago, without human intervention, MF7 stop updating markets and start logging some errors. I restarted it and since then I was unable to login again.

The error message presented when attempting to login and on the program logs is:
"Unable to send request, 33 A security error occurred; Empty XML; Current Betfair status: online"

Please note that, although there are other topics related to login errors, I was unable to find one related to "Security error".

Things I have tried so far, without success:
  • turned OFF Windows Firewall
  • turned OFF Antivirus
  • ran several malware/trojans removal tools
  • reviewed Internet Explorer proxy settings (no proxy)
  • checked permissions on MF7 installation folder (Program Files) and user folder (Document and Settings)
  • tried to login with different MF7 profiles
  • checked for anormal processes running
  • checked my BF7 billing is up-to-date
  • confirmed no Windows updates have been installed
  • restarted the server several times
  • checked DEP is disabled
  • checked Internet Enhanced Security is disabled

Also, as a side note, I can successfully access the Betfair website.

I also ran the Troubleshooter application, which fails on "Accessing Sports API" screen but is unable to fix.

I have attached both the MF7 Program Logs (relevant part) and the Troubleshooter log.

Thank you for your assistance

  • Tim Vetrov
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Re: Unable to send request, 33 A security error occurred
« Reply #1 on: Thu, 23 October, 2014, 11:14 »
I'm happy to help Monday - Friday, 08:00-18:00 GMT
Буду раз помочь с понедельника по пятницу, 08:00-18:00 GMT

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Re: Unable to send request, 33 A security error occurred
« Reply #2 on: Fri, 24 October, 2014, 17:39 »
Is working

Thank you so much

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Re: Unable to send request, 33 A security error occurred
« Reply #3 on: Sun, 26 October, 2014, 15:03 »
Hi Fritz, can you please share briefly on how you were able to get this done please?
Automatic isn't always everything.

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Re: Unable to send request, 33 A security error occurred
« Reply #4 on: Mon, 27 October, 2014, 11:44 »

Hi .

Simply followed Tim and results  ;)