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Author Topic: Subscription Renewal  (Read 2168 times)

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sgbdis
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  • Posts: 5
Subscription Renewal
« on: 30 Jul 2012, 10:01 »
Hi there,

I have renewed my subscription over 12 hours ago but still waiting for access.

What is the problem please??

Thanks and regards,
Steve
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rubold
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  • Posts: 905
Re: Subscription Renewal
« Reply #1 on: 30 Jul 2012, 10:05 »
email Welldone about it - this is not an official support forum and no one has a clue why you have no access.
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sgbdis
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  • Posts: 5
Re: Subscription Renewal
« Reply #2 on: 30 Jul 2012, 10:11 »
I did and I've been chasing them for the past 3 hours.  Not a bother to reply :(
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rubold
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  • Posts: 905
Re: Subscription Renewal
« Reply #3 on: 30 Jul 2012, 11:34 »
OK, did you get the Paypal receipt, followed by a confirmation email from Welldone?  I've never had a problem with Welldone,  but occasionally there can be problems with banks etc. declining payments for no logical reason.
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Oxa (WellDoneSoft)
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  • Posts: 8826
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Re: Subscription Renewal
« Reply #4 on: 30 Jul 2012, 11:37 »
I believe the support has replied you by now. PayPal failed to report your payment for some reason. Not our fault, but let me apologise anyway for the time you have waited.
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